R R
2/5
After reading their website claims and speaking to an employee of the Agency, Help at Home sent a "Home Care Aide" to my parents house to take care of my mother whom is a victim of Alzheimer's Disease. The problem with this Agency is that at the time, they didn't do a Criminal Background check on the Aide whom had a warrant out for her arrest for stealing $110k worth of coins from a client in 2009 and a prior conviction in the mid-80's for Bank Fraud. The Aide then preyed upon my parents by committing Bank Fraud and my parents Jewelry has also since been missing. Dr. Scott Snyder, owner of Help at Home feels that the Aide provided a service for us during her 3 months of employment and is not convinced that she may have stolen from my parents. Help at Home states many things on their website including: "...we do everything possible to make staying at home a pleasant, rewarding experience".
If this was true, a predator of Senior Citizens with prior criminal acts would not have been sent to my parents house. Dr. Scott Snyder should reconsider what his website claims. I believed the sales pitch. My family was thrown a curve. I had to change every one of my parents financial accounts due to the Bank Fraud in which the Aide was also convicted of and is part of why she is serving time in prison. It was very stressful and damaging to my family. Help at Home still claims on their website: "We guarantee results. Help at Home will place a quality caregiver you can depend on."
I think Help at Home and my family have a different understanding of what this Agency claims. Oh, they are also a member of the Better Business Bureau. Much to my chagrin, I couldn't post anything with the BBB regarding their member? My family and I can only wish that this was a dream. Unfortunately, not! A bitter client that hopes this raises awareness to all of you looking for Home Care for your loved ones.
